Job Title: Adoptions Associate
Classification: Full time, hourly, non-exempt
Job Relationship: Reports to Adoption Supervisor. Works closely with Animal Care Department and Volunteers
Position Summary: Responsible for providing quality customer service and ensuring good placement for our shelter animals.
Revised: March 27, 2013
Essential Job Functions:
Client Services Duties
- Represents the APL in a professional and courteous manner at all times
- Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization.
- Provides prompt in-person and telephone customer service
- Actively solicits donations from clients, assists with accepting in-kind donations
- Generates revenue in retail sales through suggestive selling prior to completing transactions
- Actively promotes and markets APL animals and matches them to appropriate families
- Educates clients on responsible animal guardianship and animal care
- Conducts adoptions, provides adoption counseling/animal selection assistance, enters computer data, completes necessary paperwork and performs follow-up services
- Assists clients seeking lost or adoptable animals
- Actively promotes the APL programs and events to clients, volunteers, and staff
- Participates on committees and special projects as assigned
- Keeps service desk areas orderly, stocked and cleaned following disinfection protocol
- Assists in the training of new staff/volunteers as assigned
- Promotes communication and cooperation between APL departments.
Care of Shelter Animals
- Keeps Supervisor and Animal Care Department informed of animal behavior, health or concerns
- Maintains accurate kennel and computer records
- Performs Closing Supervisor duties as assigned
- Performs daily cleaning of public areas
- Stocks areas and spot-cleans kennels and public areas throughout the day
- Informs supervisor of special needs cases for potential public relations or direct mail pieces
- Follows all safety guidelines to ensure a safe work environment.
- Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
- Performs euthanasia as assigned
- Performs Other Duties as Assigned
- High school diploma or equivalent
- Associates degree in business, communications, Retail, or related field desirable
- Internal applicants currently in good standing
- Must possess an Ohio’s driver’s license with an insurable driving record
- Ability to work in a fast-paced environment with a variety of people
- Ability to use a computer, working in a windows environment
- Ability to read and understand instructions
- Knowledge of animal breed, behavior, and handling
- Knowledge of animal health, able to identify illness helpful
- Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
- Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
- Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering
Work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic diseases, and cleaning agents.
Subject to animal bites and scratches. The person in this position needs to be able to stand for up to 10 hours per day and regularly operate a computer, telephone, and other office equipment (i.e. calculator, copier, fax machine, and printer).
Constantly positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.). Frequently moves animals through the shelter on leash or using other safe restraint and animal handling equipment, into and out of cages in the shelter, into and out of shelter vehicles. Must be able to detect and recognize animal behavior that is potentially dangerous. Must be able to perform physical work such as scrubbing, mopping, bending, lifting, walking and standing and lifting up to 50 pounds with assistance. Constantly communicates with staff members and volunteers who have inquiries about their job responsibilities and animal needs and must be able to exchange accurate information in these situations. Must be able to modify schedule to meet the APL’s operational needs.
Our Core Values
Compassion – We treat animals and people with respect, empathy, and kindness. We listen and respond to the needs of people who surrender animals to us, adopt from us, report abuse to us, use our programs and services, support us, work for us, volunteer for us, and to other animal welfare organizations that turn to us for help. We believe every life we touch should be treated with dignity.
Commitment – We believe that every life has value and worth. We stand resolute in maintaining an environment of transparency, accountability, and high ethical and professional standards in working to fulfill every aspect of our mission. An unwavering focus on excellence and good stewardship of life, resources, and opportunity guides everything we do.
Advocacy – We are committed to being the voice of animals. We believe that collaboration, education, and active, impactful participation in influencing positive change on behalf of animals are the cornerstones of elevating their place in society and promoting the value of their lives.
Leadership - We are committed to working with the public and our colleagues in the animal welfare community to provide innovative solutions to the challenges animals face. We believe in leading by example and demanding excellence at every level of our organization. We continually strive to be a leader in our field at the local, state and national levels by seeking and following a visionary and progressive path as advocates for both animals and people.