Adoptions Associate


Job Title: Adoptions Associate

Department: Shelter

Classification: Full-time or Part-time, hourly, non-exempt

Job Relationship: Reports to Adoptions & Retail Supervisor.  Works closely with Animal Care Department and Volunteers

Position Summary: Responsible for providing quality customer service and ensuring good placement for our shelter animals

Essential Job Functions:

Client Services Duties

  • Represents the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
  • Provides prompt in-person and telephone customer service
  • Actively solicits donations from clients, assists with accepting in-kind donations
  • Generates revenue in retail sales through suggestive selling prior to completing transactions
  • Actively promotes and markets APL animals and matches them to appropriate families
  • Educates clients on responsible animal guardianship and animal care
  • Conducts adoptions, provides adoption counseling/animal selection assistance, enters computer data, completes necessary paperwork and performs follow-up services
  • Assists clients seeking lost or adoptable animals
  • Actively promotes the APL programs and events to clients, volunteers, and staff
  • Participates on committees and special projects as assigned
  • Keeps service desk areas orderly, stocked and cleaned following disinfection protocol
  • Assists in the training of new staff/volunteers as assigned
  • Promotes communication and cooperation between APL departments.
  • Keeps up to date on organizational communications by either attending All Staff Meetings or reading the News Hound.

Care of Shelter Animals

  • Keeps Supervisor and Animal Care Department informed of animal behavior, health or concerns
  • Maintains accurate kennel and computer records
  • Performs Closing Supervisor duties as assigned
  • Performs daily cleaning of public areas
  • Stocks areas and spot-cleans kennels and public areas throughout the day
  • Informs supervisor of special needs cases for potential public relations or direct mail pieces
  • Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
  • Performs euthanasia as assigned
  • Ensures animals are treated with a Fear Free approach in the shelter, at offsite events, and as they transition into their new homes

Performs Other Duties as Assigned Qualifications

  • High school diploma or equivalent
  • Associates degree in business, communications, Retail, or related field desirable
  • Internal applicants currently in good standing
  • Must possess an Ohio’s driver’s license with an insurable driving record


  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Ability to read and understand instructions
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, able to identify illness helpful
  • Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering.
  • Fear Free Certified or must become certified within six months of hire
  • Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.

EEOC: The Cleveland APL is an equal opportunity employer and is looking for diversity in qualified candidates for employment.