Intake Associate



Job Title: Intake Associate

Department: Shelter

Classification: Full time or Part time, hourly, non-exempt

Job Relationship: Reports to Animal Admissions Supervisor.  Works closely with Foster Care Coordinator, Clinic, Adoptions, and Animal Care Departments and Volunteers

Position Summary: Responsible for providing quality customer service and intake and admitting of shelter animals

 Essential Job Functions:

Client Services Duties

  • Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
  • Provides prompt in-person and telephone customer service
  • Conducts the intake of animals following safety protocol, and accurately enters computer data and completes necessary paperwork
  • Actively solicits donations from clients, assists with accepting in-kind donations
  • Educates clients on responsible animal guardianship and animal care
  • Assists clients seeking lost or adoptable animals
  • Actively promotes the APL programs and events to clients, volunteers, and staff
  • Participates on committees and special projects as assigned
  • Keeps service desk areas orderly, stocked and cleaned following disinfections protocol
  • Represents the APL in a professional and courteous manner at all times to clients, volunteers, and staff
  • Assists in the training of new staff/volunteers as assigned
  •  Other duties as assigned

Care of Shelter Animals

  • Feeds shelter animals and performs daily cleaning of kennels, cages, and public areas
  • Performs physical examinations, vaccinations, and administration of tests and other medications to shelter animals per protocol
  • Keeps Intake Coordinator, Animal Care, and Clinic Departments informed of animal behavior and/or health concerns
  • Maintains accurate kennel and computer records
  • Performs Closing Supervisor duties as assigned
  • Stocks areas and spot-cleans kennels and public areas throughout the day
  • Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
  • Performs euthanasia as assigned


  • High school diploma or equivalent
  • Ability to read and understand instructions
  • Able to work with animals, disinfectants, and cleaning supplies
  • Able to perform physical work: scrubbing, mopping, bending, lifting, walking and standing for up to 10 hours a day, lifting up to 50 pounds with assistance
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia


  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, able to identify illness helpful
  • Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering

Working Conditions

Work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic diseases, and cleaning agents. Subject to animal bites and scratches.  The person in this position needs to be able to stand for long periods of time, and regularly operate a computer, telephone, and other office equipment (i.e. calculator, copier, fax machine, and printer). Constantly positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.). Constantly communicates with staff members and volunteers who have inquiries about their job responsibilities and animal needs and must be able to exchange accurate information in these situations.  Must be able to detect and recognize animal behavior that is potentially dangerous. Occasionally move animals weighing up to 50 pounds (i.e. through the shelter on leash or using other safe restraint and animal handling equipment, into and out of cages in the shelter, into and out of shelter vehicles). Must be able to modify schedule to meet the APL’s operational needs.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related duties required by their supervisor.  This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Our Core Values

Compassion – We treat animals and people with respect, empathy, and kindness. We listen and respond to the needs of people who surrender animals to us, adopt from us, report abuse to us, use our programs and services, support us, work for us, volunteer for us, and to other animal welfare organizations that turn to us for help. We believe every life we touch should be treated with dignity.

Commitment – We believe that every life has value and worth. We stand resolute in maintaining an environment of transparency, accountability, and high ethical and professional standards in working to fulfill every aspect of our mission. An unwavering focus on excellence and good stewardship of life, resources, and opportunity guides everything we do.

Advocacy – We are committed to being the voice of animals. We believe that collaboration, education, and active, impactful participation in influencing positive change on behalf of animals are the cornerstones of elevating their place in society and promoting the value of their lives.

Leadership – We are committed to working with the public and our colleagues in the animal welfare community to provide innovative solutions to the challenges animals face. We believe in leading by example and demanding excellence at every level of our organization. We continually strive to be a leader in our field at the local, state and national levels by seeking and following a visionary and progressive path as advocates for both animals and people.

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