Development Associate — Gift Processing



Department: Development

Classification: Full time, Non-exempt (hourly)

Job Relationship: Reports to Development Director.  Works cooperatively with Associate Director of Development, Development Associates, donors, volunteers and board members.

Position Summary: Accurately enters gifts into Raiser’s Edge our donor database, produces acknowledgment letters and assists development department as assigned.

Essential Job Functions:

  • Accurately records monetary and in-kind donations in Raiser’s Edge, our donor database.
  • Sets up new records, flags duplicate records and works to maintain the integrity of the database.
  • Promptly and accurately acknowledges contributions by preparing and reviewing acknowledgment letters.
  • Keeps Director of Development informed of changes in donor activity, large gifts, donor trends, or special requests.
  • Produces donor, donation activity and department reports upon request.
  • Provides support for receiving and processing of daily gifts, including preparing deposits and Matching Gift forms for submission as assigned.
  • Responsible for receiving and processing all monetary contributions to the Cleveland APL, including mail-in, in-person, internet, off-site, and event donations as assigned.
  • Proofs acknowledgment letters and prepares letters for mailing as assigned.

 Other Job Responsibilities & Expectations:

  • Represents the APL in a professional manner at all times; provides quality service to personnel and visitors.
  • Participates in donor cultivation/recognition and events as assigned. Informs clients and constituents of donation opportunities as appropriate, cultivating relationships with current and potential donors.
  • Actively promotes the APL’s mission, services, programs and events.
  • Complies with safety programs and promotes a safe work environment. Takes immediate action to address safety concerns or noncompliance with safety rules that could put any person or the organization at risk.
  • Adheres to APL policies and procedures; supports management and discusses differences privately.
  • Attends and participates in necessary staff and volunteer meetings.
  • Demonstrates flexibility with scheduling and is available when away from the facility as needed to meet the needs of the organization. Regular work days are flexible but periodic coverage on weekend days, as well as early mornings or later evenings, may be required.
  • Demonstrates flexible and efficient time management; able to prioritize workload.
  • Performs other duties as assigned, and seeks additional responsibilities.

Knowledge and Skills:

  • Strong organizational skills and proven attention to detail.
  • Ability to prepare detailed, correct written work, and perform accurate data-entry
  • Strong verbal and customer service skills to include the ability to respond to common inquiries.
  • Ability to use independent judgment and discretion and to handle confidential information.
  • Ability to multi-task
  • Proficient in Windows applications, specifically MS Word and Excel
  • Must have compassion and concern for both animals and people.


  • High School Diploma or GED
  • College degree preferred.
  • Valid Ohio Driver’s License and insurable driving record.


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