JOB DESCRIPTION
Job Title: Intake Associate
Department: Shelter
Classification: Full time, hourly, non-exempt
Job Relationship: Reports to Animal Admissions Supervisor. Works closely with Foster Care Coordinator, Clinic, Adoptions, and Animal Care Departments and Volunteers
Position Summary: Responsible for providing quality customer service and intake and admitting of shelter animals
ESSENTIAL JOB FUNCTIONS
Client Services Duties
- Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
- Provides prompt in-person and telephone customer service
- Conducts the intake of animals following safety protocol, and accurately enters computer data and completes necessary paperwork
- Actively solicits donations from clients, assists with accepting in-kind donations
- Educates clients on responsible animal guardianship and animal care
- Assists clients seeking lost or adoptable animals
- Actively promotes the APL programs and events to clients, volunteers, and staff
- Participates on committees and special projects as assigned
- Keeps service desk areas orderly, stocked and cleaned following disinfections protocol
- Represents the APL in a professional and courteous manner at all times to clients, volunteers, and staff
- Assists in the training of new staff/volunteers as assigned
- Other duties as assigned
Care of Shelter Animals
- Feeds shelter animals and performs daily cleaning of kennels, cages, and public areas
- Performs physical examinations, vaccinations, and administration of tests and other medications to shelter animals per protocol
- Keeps Intake Coordinator, Animal Care, and Clinic Departments informed of animal behavior and/or health concerns
- Maintains accurate kennel and computer records
- Performs Closing Supervisor duties as assigned
- Stocks areas and spot-cleans kennels and public areas throughout the day
- Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
- Performs euthanasia as assigned
QUALIFICATIONS
- High school diploma or equivalent; animal medical certification highly desired
- Ability to read and understand instructions
- Able to work with animals, disinfectants, and cleaning supplies
- Able to perform physical work: scrubbing, mopping, bending, lifting, walking and standing for up to 10 hours a day, lifting up to 50 pounds with assistance
- Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to work in a fast-paced environment with a variety of people
- Ability to use a computer, working in a windows environment
- Knowledge of animal breed, behavior, and handling
- Knowledge of animal health, able to identify illness helpful
- Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
- Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering
