Clinic Associate – Wellness Care


Job Title: Clinic Associate – Wellness Care

Department: Shelter

Classification: Full or part time, non-exempt

Job Relationship: Reports to Clinic Supervisor; works closely with AWC Coordinator, Project CARE Manager, Veterinary technicians and Veterinarians.

Position Summary: Responsible for accurately entering complete medical records for Project CARE patients,  staff patients, and shelter animals, assisting with client and animal check-in and discharge, assisting with daily cleaning responsibilities.

Essential Job Functions

Provides assistance to AWC Coordinator, Project CARE Manager, RVT’s, and Veterinarians

  • Accurately enters complete medical records, completes necessary paperwork and performs follow-up services
  • Keeps all clinic areas orderly, stocked and cleaned following disinfection protocol; responsible for maintaining sterile environment
  • Cleans surgical instruments; wraps and sterilizes surgery packs
  • Maintains veterinary equipment in good working condition
  • Maintains laundry by cleaning, folding and putting away to designated areas
  • Required to cross-train with existing APL and AWC associates.
  • Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk

 Animal Care and Surgery Flow

  • Assists RVTs and Veterinarians with pre-surgical preparations, including physical exams
  • Safely retrieves and restrains animals for surgeries, exams, tasks, and verifies
  • Transports animals to and from holding areas and clinic
  • Monitors animals through post-anesthesia and recovery
  • Ensure supplies are written on order list as they diminish
  • Training to other staff, volunteers, or interns
  • Maintains a healthy and safe environment for animals and people
  • Maintains laundry throughout the day

 Provides professional client and volunteer care   

  • Represents the APL in a professional and courteous manner at all times.
  • Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
  • Works closely with AWC Coordinator, Project CARE Manager, RVT’s and Veterinarians to provide prompt customer service and client education to all clients
  • Makes phone calls to clients as needed
  • Assists with intake as needed, and discharges clients in evening
  • Actively promotes the APL programs and events to clients and volunteers
  • Refers clients to appropriate staff for service
  • Actively solicits donations from clients, assists with accepting in-kind donations
  • Promotes communication and cooperation between APL departments.

Performs other duties as assigned including but not limited to:

  • Informs supervisor of special needs cases for potential public relations or direct mail pieces
  • Performs other duties and special projects as assigned; participates on special committees as needed


  • Accurate typing and data entry skills
  • Ability to use good judgment
  • Dependable regarding schedule with the ability to be flexible to accommodate the needs of the APL
  • High school diploma or equivalent preferred
  • Internal applicants currently in good standing
  • Ability to thoroughly read and understand instructions
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
  • Ability to work with animals, disinfectants, and cleaning supplies
  • Ablity to perform physical work: scrubbing, mopping, bending, lifting, walking, sitting and standing for up to 8 hours a day, lifting up to 50 pounds with assistance

Knowledge and Skills

  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Ability to anticipate the needs of Veterinarians and RVT’s
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, and able to identify illness helpful
  • Familiarity with veterinary medical terminology helpful
  • Excellent communication skills
  • Willing to improve upon skills routinely
  • Detail oriented and able to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster, compassion, and end animal suffering