Foster Care Coordinator

JOB DESCRIPTION

Job Title: Foster Care Coordinator

Department: Shelter

Classification: Full time, hourly, non-exempt

Job Relationship: Reports to Animal Wellness & Flow Supervisor.  Works closely with Intake Associates, Clinic staff, and Volunteers.  Oversees Foster Associate.

Position Summary: Responsible for the placement and monitoring of shelter animals into temporary foster homes.

Essential Job Functions:

Foster Program Coordination

  • Coordinates timely transfer of shelter animals into the appropriate foster home in accordance with APL policy and the volunteer’s skill level and availability
  • Ensures compliance with foster procedures and that animals are receiving proper medical treatment and follow-up, are being socialized properly and making progress in their rehabilitation.
  • Ensures animals are returned to the shelter in an efficient manner
  • Maintains medical and behavioral records of animals in the foster program, monitors the progress of animals while in foster and ensures compliance with APL and program guidelines.
  • Schedules foster volunteers for follow-up medical and surgical appointments.
  • Ensures all foster animals are examined, vaccinated, and medicated as needed and per APL protocol.
  • Provides input for animal disposition; makes recommendations for foster (medical or behavioral rehabilitation), adoption, transfer, or euthanasia
  • Compiles program statistics and prepares detailed monthly reports.
  • Carries APL cell phone for 24-hour reachability by foster parents with emergency situations.

Oversees foster associate and coordinates work assignments 

  • Directly oversees work assignment of foster associate and ensures completion of work as assigned. Alerts supervisor to any performance or attendance concerns.
  • Schedules associate to ensure adequate coverage.
  • Orients new associate and ensures he/she is trained and coached to a level necessary to achieve the APL’s mission and goals. Coaches associate by providing regular, ongoing feedback and training.
  • Provides input to Animal Admissions Supervisor to resolve staff issues and completes performance evaluations
  • Promotes teamwork, communication, and cooperation between APL departments; ensures staff provide high-quality, positive interactions with clients and co-workers.
  • Monitors safety compliance of staff and volunteers.
  • Ensures that policies and procedures are being followed.

 Provides professional client, volunteer, and staff care   

  • Represents the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
  • Recruits and trains foster volunteers to ensure animal care meets APL standards
  • Educates foster volunteers on proper animal care; conducts educational training sessions and advises volunteers on foster policies, expectations, and frequently asked questions
  • Provides prompt customer service to foster volunteers
  • Actively promotes the APL programs and events to clients and volunteers
  • Refers clients to appropriate staff for service
  • Actively solicits donations from clients, assists with accepting in-kind donations

Department Maintenance

  • Responsible for department’s work areas, supplies, and inventory. Works with supervisor and Volunteer Manager to secure supplies and donations for program.  Orders supplies as necessary.
  • Maintains records for the foster program; maintains statistical information and other data in order to measure program success. Prepares reports and submits other information as requested
  • Participates in the further development of the foster program and seeks ways to promote the program
  • Maintains a healthy and safe environment for animals and people

Performs other duties as assigned including but not limited to:

  • Informs supervisor of special needs cases for potential public relations or direct mail pieces
  • Opens and closes shelter as needed
  • Performs other duties and special projects as assigned; participates on special committees as needed

 Qualifications

  • Registered Veterinary Technician or equivalent work experience
  • High school diploma or equivalent
  • Minimum one year customer service experience
  • Minimum one year program coordination experience
  • Minimum one year supervisory experience strongly preferred
  • Accurate typing and data entry skills
  • Highly dependable
  • Ability to read and understand instructions
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
  • Able to work with animals, disinfectants, and cleaning supplies
  • Able to perform physical work: scrubbing, mopping, bending, lifting, walking and standing for up to 10 hours a day, lifting up to 50 pounds with assistance
  • Must possess an Ohio’s driver’s license with an insurable driving record
  • Internal applicants currently in good standing

Knowledge and Skills

  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Ability to create and maintain statistical reports
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, and able to identify illness
  • Familiarity with veterinary medical terminology
  • Knowledge of medical and behavioral challenges specific to an animal shelter strongly preferred
  • Excellent communication skills and ability to use good judgment.
  • Detail oriented and able to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering