Clinic Associate I

JOB DESCRIPTION

Job Title: Clinic Associate I

Department: Shelter

Classification: Full or part time, non-exempt

Job Relationship: Reports to Clinic Supervisor; works closely with Veterinary technicians and surgeons.

Position Summary: Responsible for completing data entry, cleaning kennels, retrieving animals for both APL and AWC, assisting with client and animal check-in, maintaining animal flow, patient monitoring, responsible for cleaning department and maintaining a sterile clinic environment

Essential Job Functions

Provides assistance to all staff including RVT, Veterinarians and Spay/Neut. Coordinator

  • Accurately enters computer data, completes necessary paperwork and performs follow-up services
  • Keeps clinic areas orderly, stocked and cleaned following disinfection protocol; responsible for maintaining sterile environment
  • Cleans and prepares surgical instruments; stocks supplies to ensure they are ready for use
  • Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
  • Actively promotes a positive, team atmosphere within all APL programs

 Animal Care and Surgery Flow

  • Assists RVTs and Veterinarians with pre-surgical preparations, including physical exams
  • Monitors animals through post-anesthesia and recovery; provides post-surgery food as directed
  • Transports animals to and from holding areas and Clinic
  • Performs euthanasia as assigned
  • Maintains a healthy and safe environment for animals and people

 Provides professional client and volunteer care   

  • Represents the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff.
  • Works with all Clinic staff to provide prompt customer service and client education to all clients that use our programs; assists with phone calls, intake and discharge as necessary
  • Serves as department liaison for volunteer staff; integrates volunteers and takes an active role in their training, performance, and job satisfaction
  • Actively promotes the APL programs and events to clients and volunteers
  • Refers clients to appropriate staff for service
  • Actively solicits donations from clients, assists with accepting in-kind donations
  • Promotes communication and cooperation between APL departments.

Performs other duties as assigned including but not limited to:

  • Informs supervisor of special needs cases for potential public relations or direct mail pieces
  • Performs other duties and special projects as assigned; participates on special committees as needed

 Qualifications

  • Accurate typing and data entry skills
  • Ability to use good judgment
  • Highly dependable
  • High school diploma or equivalent preferred
  • Internal applicants currently in good standing
  • Ability to read and understand instructions
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
  • Able to work with animals, disinfectants, and cleaning supplies
  • Able to perform physical work: scrubbing, mopping, bending, lifting, walking and standing for up to 10 hours a day, lifting up to 50 pounds with assistance

Knowledge and Skills

  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Ability to create and maintain statistical reports
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, and able to identify illness helpful
  • Familiarity with veterinary medical terminology helpful
  • Excellent communication skills
  • Detail oriented and able to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering