Animal Admissions Lead Associate

Job Title: Animal Admissions Lead Associate

Department: Shelter

Classification: Full time, hourly, non-exempt

Job Relationship: Reports to Animal Admissions Supervisor.  Works closely with Animal Wellness and Flow team, Clinic, Adoptions, and Animal Care Departments and Volunteers

Position Summary: Responsible for providing quality customer service and intake and admitting of shelter animals. Provides essential support to department supervisor by assisting with oversight of staff and daily operations in the Admissions department during assigned shifts.  Participates in the performance of assigned departmental duties at an exceptional level.  Assists supervisor with special projects and promotions.

Essential Job Functions:

Oversees and Advises Admissions Personnel

  • Acts as an advisor to Intake associates. Directly oversees work assignments of associates and ensures completion of work as assigned. Alerts supervisor to any performance or attendance concerns.
  • Orients new staff and ensures staff is trained and coached to a level necessary to achieve the APL’s mission and goals. Coaches staff by providing regular, ongoing feedback and training.
  • Provides input to Admissions Supervisor to resolve staff issues
  • Promotes teamwork, communication, and cooperation between APL departments; ensures staff provide high-quality, positive interactions with clients and co-workers.
  • Monitors safety compliance of staff and volunteers.
  • Ensures that policies and procedures are being followed.
  • Provides support to the Foster Coordinator by assisting Foster Parents when necessary
  • Provides organization and structure to the Foster to Surrender program
  • Ensures animals are treated with a Fear Free approach in the shelter, at offsite events, and as they transition into their new homes
  • Keeps up to date on organizational communications by either attending All Staff Meetings or reading the News Hound.

Client Services Duties

  • Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
  • Provides prompt in-person and telephone customer service
  • Conducts the intake of animals following safety protocol, and accurately enters computer data and completes necessary paperwork
  • Actively solicits donations from clients, assists with accepting in-kind donations
  • Educates clients on responsible animal guardianship and animal care
  • Assists clients seeking lost or adoptable animals
  • Actively promotes the APL programs and events to clients, volunteers, and staff
  • Participates on committees and special projects as assigned
  • Keeps service desk areas orderly, stocked and cleaned following disinfections protocol
  • Represents the APL in a professional and courteous manner at all times to clients, volunteers, and staff
  • Assists in the training of new staff/volunteers as assigned
  • Completes or assists with behavior assessments for animals requiring them before being set up with an appointment
  • Other duties as assigned

 Care of Shelter Animals

  • Feeds shelter animals and performs daily cleaning of kennels, cages, and public areas
  • Performs physical examinations, vaccinations, and administration of tests and other medications to shelter animals per protocol
  • Keeps Intake Coordinator, Animal Care, and Clinic Departments informed of animal behavior and/or health concerns
  • Maintains accurate kennel and computer records
  • Performs Closing Supervisor duties as assigned
  • Stocks areas and spot-cleans kennels and public areas throughout the day
  • Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
  • Performs euthanasia as assigned


  • High school diploma or equivalent
  • Ability to read and understand instructions
  • Able to work with animals, disinfectants, and cleaning supplies
  • Able to perform physical work: scrubbing, mopping, bending, lifting, walking and standing for up to 10 hours a day, lifting up to 50 pounds with assistance


  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, able to identify illness helpful
  • Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering
  • Fear Free Certified or must become certified within six months of hire
  • Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.