Job Title: Clinic Supervisor
Department: Shelter – Clinic & AWC
Classification: Full-time, salary, exempt
Job Relationship: Reports to Medical Director. Works in conjunction with Shelter Veterinarians, Surgeons, and AWC Coordinator. Supervises veterinary technicians, clinic associates, volunteers, and students working in the clinics.
Position Summary: Assists veterinarians with all aspects of the treatment and care of animal patients housed at the Cleveland APL. Supervises non-veterinarian clinic personnel in both APL clinic and AWC. Provides education and training to staff, clients, volunteers, and students with regards to shelter medicine and animal care. Determines/oversees scheduling of in-house animals for clinic services. Maintains inventory and orders all medical supplies. Reviews purchase orders and supplies received. Follows established budget.
Essential Job Functions:
Coordinates medical services to animals at the Cleveland Animal Protective League
- Creates staffing schedules for APL Clinic and AWC and ensures adequate coverage to meet demand and animal flow needs.
- Monitors: community surgical needs, AWC surgical needs and shelter animal flow and capacity, along with surgery lists, to determine optimal daily surgery schedule
- Accurately maintains animal health records and computer files.
- Monitors shelter and clinic protocols for compliance with disease control, prophylactic care, treatment plans. Implements clinic policies and procedures as directed.
- Offers guidance on the APL animal evaluation, foster, and adoption programs to ensure efficient, professional, and quality animal and client care.
- Performs admitting or euthanasia of animals as needed
- Performs all duties of a registered veterinary technician. Maintains appropriate licensing and completes required continuing education courses. Adheres to state regulations and organizational protocol regarding animal care, treatment, advocacy and the mission of the APL.
Supervises veterinary technicians, clinic associates, volunteers, and students
- Provides direct, positive supervision to non-veterinarian clinic personnel to ensure compliance with state and federal regulations, APL animal care, safety and personnel practices and procedures. Assesses, respects, and addresses staff needs immediately
- Performs supervisory duties, including reviewing work performance, motivating subordinates to
work more effectively, identifying problems with performance and solutions to those problems, determining training needs to improve performance, initiating measures to correct misconduct per APL policy. Monitors staff time off. Carries out approved disciplinary actions. Completes staff performance evaluations.
- Monitors staff continuing education and department goal achievement
- Provides orientation, training, and supervision to employees, volunteers and students. Prepares necessary evaluations; liaison to RVT schools.
- Assists with development of training and orientation materials and implements training for staff/volunteers on disease control and animal care.
- Serves as department liaison for volunteer staff; recruits and integrates volunteers and takes an active role in their training, scheduling, performance, and job satisfaction.
- Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.
Oversees departmental and medical operations for the Veterinary Department
- Maintains the department properly with respect to appearance, sanitation, and operations.
- Oversees the maintenance of drug and supply inventory meeting DEA and State requirements.
- Maintains and audits drug logbooks
- Establishes and maintains professional relationships with drug company representatives.
- Accurately maintains animal health records. Testifies in court as appropriate.
- Generates accurate statistical reports per timelines and as needed
- Ensures the proper care and maintenance of all hospital equipment. Orders equipment supplies and medications.
- Keeps accurate inventory of clinic supplies and equipment
- Provides recommendations on the annual clinic budget.
- Adheres to the annual budget and promotes cost savings within the department
Performs other duties as assigned
- Flexible with scheduling and is available when away from the facility as needed to meet the needs of the organization
- Promotes and follows safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance with OSHA safety rules that could put an employee, volunteer, client, animal and organization at risk.
- Promotes communication and cooperation between APL departments
- Actively supports departments, staff and volunteers and promotes the development of skills related to the advancement of our goals and mission. Represents the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff recognizing their individual contribution to the success of our organization.
- Actively promotes the APL’s mission, services, programs and events. Informs clients and constituents of donation opportunities as appropriate, cultivating relationships with current and potential donors.
- Professional liaison with veterinary technology community. Provides professional credibility to the APL’s endeavor to help animals.
- An Associate or bachelor’s degree from an accredited college or university
- Registered Veterinary Technician in State of Ohio
- Minimum 2 years supervisory experience
- Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia—necessary? Able to perform euthanasia as result of RVT status.
- Fear Free Certified or must become certified within six months of hire
- Must possess a valid Ohio Driver’s License and insurable driving record.
Knowledge and Skills
- Knowledge of effective supervisory and management techniques and ability to utilize them to promote full performance and high morale.
- Ability to work in a fast-paced environment with a variety of people
- Ability to identify and understand problems and determine appropriate measures to solve them.
- Efficient Microsoft Office user with the ability to maintain a variety of records and to prepare statistical and other reports from such records
- Experience in animal behavior, health, handling, & care in a shelter environment strongly preferred
- Familiarity with veterinary medical terminology
- Excellent communication skills. Ability to express ideas clearly, both orally and in writing
- Detail oriented and able to prioritize and perform duties efficiently and effectively with an adequate amount of independence
- Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering