Intake Associate

Job Title: Intake Associate

Department: Shelter

Classification: Full time or Part time, hourly, non-exempt

Job Relationship: Reports to Animal Admissions Supervisor.  Works closely with Foster Care Coordinator, Clinic, Adoptions, and Animal Care Departments and Volunteers

Position Summary: Responsible for providing quality customer service and intake and admitting of shelter animals

Essential Job Functions:

Client Services Duties

  • Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
  • Provides prompt in-person and telephone customer service
  • Conducts the intake of animals following safety protocol, and accurately enters computer data and completes necessary paperwork
  • Actively solicits donations from clients, assists with accepting in-kind donations
  • Educates clients on responsible animal guardianship and animal care
  • Assists clients seeking lost or adoptable animals
  • Actively promotes the APL programs and events to clients, volunteers, and staff
  • Participates on committees and special projects as assigned
  • Keeps service desk areas orderly, stocked and cleaned following disinfections protocol
  • Represents the APL in a professional and courteous manner at all times to clients, volunteers, and staff
  • Assists in the training of new staff/volunteers as assigned
  • Other duties as assigned
  • Ensures animals are treated with a Fear Free approach in the shelter, at offsite events, and as they transition into their new homes.
  • Keeps up to date on organizational communications by either attending All Staff Meetings or reading the News Hound.

Care of Shelter Animals

  • Feeds shelter animals and performs daily cleaning of kennels, cages, and public areas
  • Performs physical examinations, vaccinations, and administration of tests and other medications to shelter animals per protocol
  • Keeps Intake Coordinator, Animal Care, and Clinic Departments informed of animal behavior and/or health concerns
  • Maintains accurate kennel and computer records
  • Performs Closing Supervisor duties as assigned
  • Stocks areas and spot-cleans kennels and public areas throughout the day
  • Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
  • Performs euthanasia as assigned


  • High school diploma or equivalent; animal medical certification highly desired
  • Ability to read and understand instructions
  • Able to work with animals, disinfectants, and cleaning supplies
  • Able to perform physical work: scrubbing, mopping, bending, lifting, walking and standing for up to 10 hours a day, lifting up to 50 pounds with assistance
  • Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia


  • Ability to work in a fast-paced environment with a variety of people
  • Ability to use a computer, working in a windows environment
  • Knowledge of animal breed, behavior, and handling
  • Knowledge of animal health, able to identify illness helpful
  • Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
  • Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering
  • Fear Free Certified or must become certified within six months of hire
  • Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.

EEOC: The Cleveland APL is an equal opportunity employer and is looking for diversity in qualified candidates for employment.