Job Title: Project CARE Program Manager
Classification: Full time, exempt
Job Relationship: Reports to Senior Director of Operations. Supervises project CARE associates. Works closely with the clinic, admissions staff, and humane investigations. Oversees staff and volunteers assigned to assist with project.
Position Summary: The primary function of this position is to develop, coordinate, and execute a community outreach program for low-income residents of Cleveland. Position will oversee all aspects of the program, including client communication, education, the organization of wellness clinics and spay/neuter services, client appointment scheduling, expansion of resources available to clients. Program organization includes identifying necessary resources and cultivating relationships to successfully meet program goals.
Essential Job Functions:
Manages all aspects of project CARE, ensuring APL is a proactive resource for the community
- Expands reach and develops project CARE resources and social services support
- Coordinates and maintains targeted, owned spay/neuter scheduling on a weekly basis, working with AWC/Clinic staff
- Engages in and oversees proactive outreach to pet owners in targeted area to assess needs and provide a plan to address those needs with education, available resources, and advice
- Works as liaison between community members and veterinary department; serves as the primary initial contact for the public
- Supervises the Peticaid program, including client approval (working closely with supervisor and Head of Veterinary Services) and scheduling for service, data collection, and client follow-up
- Maintains current and establishes new community partnerships within targeted communities including, but not limited to, local businesses, faith-based organizations, social services organizations, schools, animal hospitals, rescue groups, etc.
- Supervises all aspects of targeted wellness clinics, either in community or at the APL; coordinates and trains staff and volunteers to ensure event success
- Creates and distributes marketing materials
- Ensures clients with transportation challenges have access to program services
- Works with Volunteer Manager to recruit and train volunteers to meet needs of the program
- Keeps accurate and up-to-date records of in-house assessments, services provided, contacts, vendors, and local resources
- Measures success of program based on data collected, including, but not limited to, use of services by the community
- Directly oversees daily work assignments of project CARE associates and ensures completion of work as assigned. Alerts supervisor about any performance or attendance concerns.
- Maintains scheduling for associates and creates schedule to ensure adequate coverage.
- Orients new staff and ensures staff is trained and coached to a level necessary to achieve the APL’s mission and goals. Coaches staff by providing regular, ongoing feedback and training.
- Works with HR Manager to resolve staff personnel issues and complete performance evaluations.
- Promotes communication and cooperation between APL departments.
- Ensures policies and procedures are being followed.
- Monitors safety compliance of staff
- Performs the duties of facility assistant when necessary
- Works closely with and trains Adoptions, Admissions, and AWC teams to ensure consistent and non-judgmental messaging and support for all clients reaching out to APL for assistance
- Works with volunteer coordinator to recruit volunteers to assist with program coordination; orients new volunteers and ensures they are trained and coached to a level necessary to achieve the program’s mission and goals.
- Oversees, schedules, and manages volunteers to assist with outreach efforts by assigning responsibilities that best fit their skill set
- Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another
- Is flexible with scheduling; shifts may include varied hours/days, including nights, weekends, and holidays, as needed
- Works within a set budget and timeframe; maintains department inventory according to budget.
- Notifies Senior Director of Operations of situations that could be harmful to the reputation of the APL.
- Informs directors of special needs cases for potential public relations or direct mail pieces.
- Promotes and follows safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance with OSHA safety rules that could put an employee, volunteer, client, animal and organization at risk.
- Promotes communication and cooperation between APL departments
- Actively solicits donations and promotes retail sales
- Performs other duties as assigned
- Bachelor’s degree required with a Bachelor’s degree in social services or related field strongly preferred
- Minimum one year work experience in a supervisory or management role required
- Previous program and event planning experience required
- Must possess an Ohio’s driver’s license with an insurable driving record
- Knowledge and understanding of animal breeds and temperament strongly preferred
- Fear Free Certified or must become certified within six months of hire
- Internal applicants must be currently in good standing
- Highly dependable, able to multi-task and manage multiple projects simultaneously
Knowledge and Skills
- Ability to work in a fast-paced environment with a variety of people
- Ability to develop solutions based on individual needs assessments
- Ability to work with a computer in a Windows environment
- Excellent communication skills, both verbal and written and proven ability dealing with the public
- Ability to speak in public and to the public with ease and without passing judgment
- Bilingual – fluent in Spanish, highly desirable
- Understands socio-economic issues that plague underserved communities
- Ability to oversee staff and volunteers assigned to help with program and clearly delineate responsibilities
- Demonstrated ability to handle high-stress situations and use good judgment
- Ability to read and understand documents such as safety rules and procedure manuals
- Detail oriented and able to prioritize and perform duties efficiently and effectively and with an adequate degree of independence
- Ability to collect and analyze data in spreadsheet format or designated software
- Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering.