Job Description:
Job Title: Adoptions Associate
Department: Shelter
Classification: Full time or Part time, hourly, non-exempt
Job Relationship: Reports to Adoptions & Retail Supervisor. Works closely with Animal Care Department and Volunteers
Position Summary: Responsible for providing quality customer service and ensuring good placement for our shelter animals
Essential Job Functions:
Client Services Duties
- Represents the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
- Provides prompt in-person and telephone customer service
- Actively solicits donations from clients, assists with accepting in-kind donations
- Generates revenue in retail sales through suggestive selling prior to completing transactions
- Actively promotes and markets APL animals and matches them to appropriate families
- Educates clients on responsible animal guardianship and animal care
- Conducts adoptions, provides adoption counseling/animal selection assistance, enters computer data, completes necessary paperwork and performs follow-up services
- Assists clients seeking lost or adoptable animals
- Actively promotes the APL programs and events to clients, volunteers, and staff
- Participates on committees and special projects as assigned
- Keeps service desk areas orderly, stocked and cleaned following disinfection protocol
- Assists in the training of new staff/volunteers as assigned
- Promotes communication and cooperation between APL
- Keeps up to date on organizational communications by either attending All Staff Meetings or reading the News Hound.
Care of Shelter Animals
- Keeps Supervisor and Animal Care Department informed of animal behavior, health or concerns
- Maintains accurate kennel and computer records
- Performs Closing Supervisor duties as assigned
- Performs daily cleaning of public areas
- Stocks areas and spot-cleans kennels and public areas throughout the day
- Informs supervisor of special needs cases for potential public relations or direct mail pieces
- Follows all safety guidelines to ensure a safe work Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
- Performs euthanasia as assigned
- Ensures animals are treated with a Fear Free approach in the shelter, at offsite events, and as they transition into their new homes
Performs Other Duties as Assigned Qualifications
- High school diploma or equivalent
- Associates degree in business, communications, Retail, or related field desirable
- Internal applicants currently in good standing
- Must possess an Ohio’s driver’s license with an insurable driving record
Knowledge and Skills
- Ability to work in a fast-paced environment with a variety of people
- Ability to use a computer, working in a windows environment
- Ability to read and understand instructions
- Knowledge of animal breed, behavior, and handling
- Knowledge of animal health, able to identify illness helpful
- Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
- Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
- Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal
- Fear Free Certified or must become certified within six months of hire
- Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.
